Undergraduate study programme

Ak.g.2014./2015.2015./2016.2016./2017.2017./2018.

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Communication Skills P603

ECTS 5 | P 30 | A 15 | L 0 | K 0 | ISVU 74213

Course groups

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Course lecturers

GLAVAŠ JERKO, Lecturer
STANIĆ LUKA, Associate
PINTARIĆ LJILJANA (VANJSKI SURADNIK), Associate

Course description

Term and process of communication. Verbal and Non-Verbal Communication. Principles of successful communication. The skill of listening and asking questions. Assertive communication. Public Speaking. Presentation skills. Team work. Group communication. Managing Conflict. Negotiation skills. Management of meetings. Written communication. Business etiquette. Business ethics.

Knowledge and skills acquired

Learning the various components of effective communication to improve student's presentation skills. Learn and practice effective listening and communication skills, public speaking skills, how to run effective meetings, work in groups, etc. How to recognize ethical dimensions of engineering communication, research, and practice.

Teaching methods

Lectures, auditory exercises, communication exercise.

Student assessment

Test paper, homework, oral exam. All assessment will be carried out during semester.

Obligatory literature

1. BOVEE, Courtland L.; THILL, John V. Suvremena poslovna komunikacija. Zagreb: Mate doo, 2012.

2. Guffey, Mary Ellen; Dana Loewy. Business communication: Process and product. Cengage Learning, 2010.

3. Borg, J., Govor tijela, Veble commerce, Zagreb, 2009.

4. Gottesman, D., Mauro, B., Umijeće javnog nastupa, Naklada Jesenski i Turk, Zagreb, 2006.

Pretraži literaturu

Recommended additional literature

1. M. Plenković: Komunikologija masovnih medija, Barbat, Zagreb, 1993.

2. Thun, F.S.von, Kako međusobno razgovaramo, Smetnje i razjašnjenja, Erudita, Zagreb, 2006.

3. F. Vreg: Humana komunikologija, HKD i Nonacom, Zagreb 1998.

4. Vodopija, Š. Opća i poslovna komunikacija, Naknada Žagar, Rijeka, 2006.

5. Rouse J.R., Rouse, S., Poslovne komunikacije, Masmedia, Zageb, 2005.

6. Pease, A. & B., Body Language, Orion Book, London, 2004.

7. Fox, R. Poslovna komunikacija, Hrvatska sveučilišna naknada, Zagreb, 2006.

8. Pease A. & B., Komunikacija za sva vremena, Lisac & Lisac, Zagreb, 2007.

ECTS credits

An ECTS credit value has been added according to calculation of time required for studying and successful course completion.

Examination methods

Test paper, oral exam.

Course assessment

Student grading.

Overview of course assesment

Learning outcomes
Upon successful completion of the course, students will be able to:

1. Opisati osnove komunikacijskog procesa;

2. prepoznati oblike i ulogu neverbalne komunikacije;

3. primijeniti djelotvorno oblikovanje poruka u javnoj i pisanoj komunikaciji ;

4. primijeniti vještine slušanja i postavljanja pitanja;

5. prikazati vještine prezentiranja i komunikacije u grupi;

6. prepoznati specifičnosti komuniciranja pomoću informacijsko-komunikacijskih tehnologija



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Student's activity Workload ECTS (Workload/30) Learning outcomes
Upon successful completion of the course, students will be able to:
Teaching
method
Assessment method Points
Attendance
Lectures, Auditory exercises

ECTS
Lectures, Auditory exercises Attendance register. Mandatory attendance percentage is:
%

This percentage defines the minimum workload for the activity. The maximum is defined by the study programme.
Min

Max

Oral exam Workload
ECTS

Oral exam Assessment of student's answers Min

Max

Σ Activities Σ Workload
0
Σ ECTS
0
Σ Max
0