Undergraduate study programme

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Communication Skills P603

ECTS 5 | P 30 | A 15 | L 0 | K 0 | ISVU 74213 | Academic year: 2017./2018.

Course groups

Prikaži sve grupe na predmetu

Course lecturers

GLAVAŠ JERKO, Lecturer
STANIĆ LUKA, Associate
PINTARIĆ LJILJANA (VANJSKI SURADNIK), Associate

Course description

Concept and process of communication. Verbal and nonverbal communication. Principles of successful communication. Listening skills and asking questions. Assertive communication. Public speaking. Presentation skills. Teamwork. Communication in a group. Conflict resolution. Bargaining skills. Conducting a meeting. Written communication. Business etiquette and protocol. Business ethics.

Knowledge and skills acquired

Managing skills of effective active listening and feedback. Achieving goals without triggering conflicting situations. Learning different communication styles at all levels.

Teaching methods

Lectures, exercises.

Student requirements

Defined by the Student evaluation criteria of the Faculty of Electrical Engineering, Computer Science and Information Technology Osijek and paragraph 1.9

Monitoring of students

Defined by the Student evaluation criteria of the Faculty of Electrical Engineering, Computer Science and Information Technology Osijek and paragraph 1.9

Student assessment

Revision exam, homework assignments, oral exam.

Obligatory literature

1. BOVEE, Courtland L.; THILL, John V. Suvremena poslovna komunikacija. Zagreb: Mate doo, 2012.

2. Guffey, Mary Ellen; Dana Loewy. Business communication: Process and product. Cengage Learning, 2010.

3. Borg, J., Govor tijela, Veble commerce, Zagreb, 2009.

4. Gottesman, D., Mauro, B., Umijeće javnog nastupa, Naklada Jesenski i Turk, Zagreb, 2006.


Pretraži literaturu na:

Recommended additional literature

1. M. Plenković: Komunikologija masovnih medija, Barbat, Zagreb, 1993.

2. Thun, F.S.von, Kako međusobno razgovaramo, Smetnje i razjašnjenja, Erudita, Zagreb, 2006.

3. F. Vreg: Humana komunikologija, HKD i Nonacom, Zagreb 1998.

4. Vodopija, Š. Opća i poslovna komunikacija, Naknada Žagar, Rijeka, 2006.

5. Rouse J.R., Rouse, S., Poslovne komunikacije, Masmedia, Zageb, 2005.

6. Pease, A. & B., Body Language, Orion Book, London, 2004.

7. Fox, R. Poslovna komunikacija, Hrvatska sveučilišna naknada, Zagreb, 2006.

8. Pease A. & B., Komunikacija za sva vremena, Lisac & Lisac, Zagreb, 2007.

ECTS credits

An ECTS credit value has been added according to calculation of time required for studying and successful course completion.

Examination methods

Final exam.

Course assessment

Conducting university questionnaires on teachers (student-teacher relationship, transparency of assessment criteria, motivation for teaching, teaching clarity, etc.). Conducting Faculty surveys on courses (upon passing the exam, student self-assessment of the adopted learning outcomes and student workload in relation to the number of ECTS credits allocated to activities and courses as a whole).

Overview of course assesment

Learning outcomes
Upon successful completion of the course, students will be able to:

1. recognise the basics of the communication process

2. identify forms and roles of nonverbal communication

3. develop effective message formatting in public and written communications

4. combine listening skills and asking questions

5. identify presentation skills and communication in a group

6. create a communication system using information-communications technologies



Learning outcomes available only as desktop version    Export to Excel
Student's activity Workload ECTS (Workload/30) Learning outcomes
Upon successful completion of the course, students will be able to:
Teaching
method
Assessment method Points
Attendance
Lectures, Auditory exercises

45
ECTS
1.5
- recognise the basics of the communication process- identify forms and roles of nonverbal communication- develop effective message formatting in public and written communications- combine listening skills and asking questions- identify presentation skills and communication in a group- create a communication system using information-communications technologiesLectures, Auditory exercises Attendance register. Mandatory attendance percentage is:
70%

This percentage defines the minimum workload for the activity. The maximum is defined by the study programme.
Min

0
Max

10
Practice – problem solving Workload
40
ECTS

1.3
- identify forms and roles of nonverbal communication- develop effective message formatting in public and written communications- combine listening skills and asking questions- identify presentation skills and communication in a group- create a communication system using information-communications technologiesMidterm exam Evaluation of (written) exercises Min

20
Max

40
Oral exam Workload
35
ECTS

1.2
- recognise the basics of the communication process- identify forms and roles of nonverbal communication- develop effective message formatting in public and written communications- combine listening skills and asking questions- identify presentation skills and communication in a group- create a communication system using information-communications technologiesOral exam Assessment of student's answers Min

15
Max

30
Preparation of an introductory presentation during exercises Workload
30
ECTS

1
- identify forms and roles of nonverbal communication- develop effective message formatting in public and written communications- combine listening skills and asking questions- identify presentation skills and communication in a group- create a communication system using information-communications technologiesPreparation of an introductory presentation during exercises Presenting and participating in performing exercises Min

0
Max

20
Σ Activities Σ Workload
150
Σ ECTS
5
Σ Max
100