Presentation of the basic elements of business communication, communication techniques, communication management process skills, and the ability to work efficiently in a business environment.

Conditions for enrollment

Requirements met for enrolling in the third year of the study programme

Course description

Concept and process of communication. Verbal and nonverbal communication. Principles of successful communication. Listening skills and asking questions. Assertive communication. Public speaking. Presentation skills. Teamwork. Communication in a group. Conflict resolution. Bargaining skills. Conducting a meeting. Written communication. Business etiquette and protocol.

Student requirements

Defined by the Student evaluation criteria of the Faculty of Electrical Engineering, Computer Science and Information Technology Osijek and paragraph 1.9

Monitoring of students

Defined by the Student evaluation criteria of the Faculty of Electrical Engineering, Computer Science and Information Technology Osijek and paragraph 1.9

Obligatory literature

1. 1 BOVEE, Courtland L.; THILL, John V. Suvremena poslovna komunikacija Zagreb: Mate doo, 2012.

2. 2 Guffey, Mary Ellen; Loewy Dana Business communication: Process and product Cengage Learning, 2010.

3. 3 Borg, J. Govor tijela Veble commerce, Zagreb, 2009.

4. 4 Gottesman, D., Mauro, B. Umijeće javnog nastupa Naklada Jesenski i Turk, Zagreb, 2006.

Pretraži literaturu na:

1. 1 M. Plenković Komunikologija masovnih medija Barbat, Zagreb, 1993.

2. 2 Thun, F.S.von Kako međusobno razgovaramo, Smetnje i razjašnjenja Erudita, Zagreb, 2006.

3. 3 F. Vreg Humana komunikologija HKD i Nonacom, Zagreb 1998.

4. 4 Vodopija, Š Opća i poslovna komunikacija Naknada Žagar, Rijeka, 2006.

5. 5 Rouse J.R., Rouse, S. Poslovne komunikacije Masmedia, Zageb, 2005.

6. 6 Pease, A. & B. Body Language Orion Book, London, 2004.

7. 7 Pease A. & B. Komunikacija za sva vremena Lisac & Lisac, Zagreb, 2007.

8. 8 Lamza – Maronić, M., Glavaš, J. Poslovno komuniciranje Ekonomski fakultet u Osijeku, Osijek, 2008.

9. 9 R. Fox Poslovna komunikacija Hrvatska sveučilišna naknada, Zagreb, 2006.

Conducting university questionnaires on teachers (student-teacher relationship, transparency of assessment criteria, motivation for teaching, teaching clarity, etc.). Conducting Faculty surveys on courses (upon passing the exam, student self-assessment of the adopted learning outcomes and student workload in relation to the number of ECTS credits allocated to activities and courses as a whole).

Overview of course assesment

1. understand the basic concepts in business communication, communication competence and communication skills

2. develop written and computer-mediated communication for message formatting and exchange

3. evaluate one's own presentation and negotiation skills and skills for conducting meetings

4. recommend and critically evaluate assertive communication skills

Aktivnosti studenta: Vidi tablicu aktivnosti