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Communication Skills RZ202

ECTS 5 | P 30 | A 15 | L 0 | K 0 | ISVU 133673 150767 | Academic year: 2019./2020.

Course groups

Prikaži sve grupe na predmetu

Course lecturers

KELIĆ IVAN, Associate
GLAVAŠ JERKO, Lecturer

Course description

Concept and process of communication. Verbal and nonverbal communication. Principles of successful communication. Listening skills and asking questions. Assertive communication. Public speaking. Presentation skills. Teamwork. Communication in a group. Conflict resolution. Bargaining skills. Conducting a meeting. Written communication. Business etiquette and protocol. Business ethics.

Knowledge and skills acquired

Managing skills of effective active listening and feedback. Achieving goals without triggering conflicting situations. Learning different communication styles at all levels.

Teaching methods

Lectures, exercises.

Student requirements

Defined by the Student evaluation criteria of the Faculty of Electrical Engineering, Computer Science and Information Technology Osijek and paragraph 1.9

Monitoring of students

Defined by the Student evaluation criteria of the Faculty of Electrical Engineering, Computer Science and Information Technology Osijek and paragraph 1.9

Student assessment

Revision exam, homework assignments, oral exam.

Obligatory literature

1. 1 BOVEE, Courtland L.; THILL, John V. A.S. Tanenbaum Modern Operating Systems (3rd Ed.) Pearson, 3rd Ed., 2013.o, 2012.

2. 2 Guffey, Mary Ellen; Loewy Dana Business communication: Process and product Cengage Learning, 2010.

3. 3 Borg, J. Govor tijela Veble commerce, Zagreb, 2009.

4. 4 Gottesman, D., Mauro, B. Umijeće javnog nastupa Naklada Jesenski i Turk, Zagreb, 2006.


Pretraži literaturu na:

Recommended additional literature

1. 1 M. Plenković Komunikologija masovnih medija Barbat, Zagreb, 1993.

2. 2 Thun, F.S.von Kako međusobno razgovaramo, Smetnje i razjašnjenja Erudita, Zagreb, 2006.

3. 3 F. Vreg Humana komunikologija HKD i Nonacom, Zagreb 1998.

4. 4 Vodopija, Š Opća i poslovna komunikacija Naknada Žagar, Rijeka, 2006.

5. 5 Rouse J.R., Rouse, S. Poslovne komunikacije Masmedia, Zageb, 2005.

6. 6 Pease, A. & B. Body Language Orion Book, London, 2004.

7. 7 Fox, R. Poslovna komunikacija Hrvatska sveučilišna naknada, Zagreb, 2006.

8. 8 Pease A. & B. Komunikacija za sva vremena Lisac & Lisac, Zagreb, 2007.

Examination methods

Final exam.

Course assessment

Conducting university questionnaires on teachers (student-teacher relationship, transparency of assessment criteria, motivation for teaching, teaching clarity, etc.). Conducting Faculty surveys on courses (upon passing the exam, student self-assessment of the adopted learning outcomes and student workload in relation to the number of ECTS credits allocated to activities and courses as a whole).

Overview of course assesment

Learning outcomes
Upon successful completion of the course, students will be able to:

1. recognise the basics of the communication process

2. show the forms and role of nonverbal communication

3. develop effective message formatting in public and written communications

4. combine listening skills and asking questions

5. identify presentation skills and communication in a group

6. create a communication system using information-communications technologies



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